Our App

Our App support

Get help with your account, family invitations and shared records.

Our App is being prepared for its first iPhone release. This page describes the account controls in the pre-release app.

Signing in

After registering, confirm your email address and return to the app to sign in. If you forgot your password, choose Recover on the sign-in screen and enter the code we email you.

Joining a family

Ask the family administrator for your invitation code. Sign in with the email address the invitation was created for. Access to a child's care history is granted separately by the family administrator.

Invitation codes expire after seven days. If your code has expired, ask the family administrator for a new invitation.

Pending changes

Open the app with an internet connection and check the sync status. A pending entry may still be stored on your phone and unavailable to other caregivers.

Export or delete your account

Open Family to export the information available to your account, including local pending changes, or find the account deletion controls. Pending changes in an export may not yet have been shared with other family members.

If you are the sole administrator of a family, transfer administration or close the family before deleting your account. Deleting your account removes the account; shared records may remain if the family continues.

Family closure is designed to delete live family records, memberships, care permissions and invitations. Export and deletion release checks are still in progress. Copies previously exported by family members remain with them.

Live-record deletion and backup retention are separate. Read the Our App privacy notice for the current information about backups.

Contact us

For Our App support or privacy enquiries, contact Docode Limited at support@docode.co.uk.

Luke Currie is the primary owner for privacy requests. Send parental-authority questions, disputed access, requests involving a child able to give informed consent and withdrawal requests made outside the app to this address for his attention.

When reporting a problem, include your app version and what you were doing. Keep passwords, verification codes and children's Care details out of your initial message.