FrameScore is currently going through App Store approval. This page is the official support URL for App Store review, early users and general enquiries.
support@docode.co.ukQuick Help
FrameScore is a touch-first snooker scoring and break tracking app for iPad. It is designed for table-side scoring during practice frames, amateur play and club matches.
Need help using the app?
Read the FrameScore help guide for scoring flow, fouls, re-racks, concessions, player stats and match history.
Open help guidePrivacy question?
Review how FrameScore stores app data locally and uses iCloud sync where available.
Read privacy policyProduct details?
Visit the FrameScore page for screenshots, feature details and app information.
View FrameScoreSubmit Feedback
Feedback helps improve FrameScore before and after App Store release. Choose the option that best matches your message.
Contact Form
This static website does not collect or store form submissions. Submitting this form opens your email app with the details you entered so you can send them directly to Docode Limited.
Before Contacting Support
- check that iPadOS is up to date
- restart FrameScore and try the action again
- confirm whether the issue happens in a new match
- note whether iCloud sync is enabled, if relevant
- include screenshots if they help explain the issue
Details That Help
- your iPad model
- iPadOS version
- FrameScore app version, if visible
- a short description of the issue
- steps to reproduce the problem, if relevant
- whether the issue affects scoring, player profiles, match history, iCloud sync or app settings
App Store Review and Availability
FrameScore is currently in the App Store approval process. If you are reviewing the app for App Store Connect, this page provides the official support contact for Docode Limited.
If FrameScore is not yet available in your region or on the App Store, please check back after approval or contact support with any review-related questions.
Response Times
We aim to respond as soon as practical. Clear details help us investigate and reproduce issues more quickly.
FrameScore is developed by Docode Limited.